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Oakley Eyewear
Since 1978, Oakley has led the way in maximizing lens style and technical performance. Right now, it's only getting better for you. Oakley polarized lenses are engineered with a liquid infusion process that bonds the polarizing filter at the molecular level, eliminating the haze and distortion found in conventional technologies. Oakley makes the difference, and you reap the benefits when you strap a pair of Oakley's on your head.
Vehicle Accessories carries a complete line of Oakley Eyewear. Stop by any of our locations in Flint, Bay City, Clarkston and Lansing or call us Toll Free at 1-866-820-2119 for pricing and availability. If you don't see a product that you were looking for, please give us a call so that we may assist you.
WARRANTY CLAIM
How to Start Your Oakley Eyewear Warranty Claim:
We offer you 3 ways to start your Oakley Warranty claim:
- DIGITAL WARRANTY – Our DIGITAL Warranty Process makes for a quick turnaround. Simply email us digital images of your defective or damaged eyewear and we will complete the evaluation within 2-5 business days.
- IN-STORE WARRANTY - Your local Oakley Store offers in-store warranty and repair services. If additional service is needed or repair parts are unavailable, we will ship your eyewear to the Oakley Warranty Team on your behalf, where a trained technician will repair your glasses.
- PHYSICAL WARRANTY – Our traditional warranty process is still available; however, please expect a longer turnaround time. Contact our Customer Care team at 1-800-403-7449 . Once we receive all needed information, expect a turnaround time of approximately 2-3 weeks.
How to start your Digital Eyewear Warranty/Repair claim:
To start the Digital Online Warranty Process, email the following items to warrantyimages@oakley.com
- A downloaded and completed Oakley Service Questionnaire (click to download)
- 6 images of your eyewear (click here for examples). Please be sure to send in clear images, as the quality of the pictures will allow us to properly identify and evaluate your eyewear.
- A copy of the proof of purchase which includes the date of purchase, location and price.
What's Next?
Once we receive your email we will contact you within 2-5 business days to confirm if the eyewear is considered warrantable. If the eyewear is considered non-warrantable, or a valid receipt is not attached, we will provide you alternative repair/replacement options.
- Covered Under Warranty – Oakley will cover the cost of all work related to repairing or replacing your eyewear, and we’ll provide a pre-paid shipping label to cover the cost of shipping your Oakley eyewear to us.
- Not Covered Under Warranty – We will send you an estimate for the cost to repair or replace your Oakley product.
How to start an In-Store Eyewear Warranty/Repair Claim:
Your local Oakley Store offers In-Store Warranty and Repair Services. If additional service is needed or repair parts are unavailable, we will ship your eyewear to the Oakley Warranty Team on your behalf. When you arrive to the store, please have the following:
- The defective or damaged eyewear.
- A copy of the proof of purchase which includes the date of purchase, location and price.
How to start a Physical Eyewear warranty/repair claim:
If our In–Store and Digital Warranty Process isn't for you, then we still offer our traditional Warranty Process with our Customer Care Team. Simply contact us at 1-800-403-7449 to set up your warranty claim.
When calling to speak with one of our Customer Care representatives, please have the following information available:
- A copy of the proof of purchase which includes the date of purchase, location and price.
- Detailed explanation of reason for the claim.
Customer Care hours of Operation are Monday to Friday 6am PST – 5pm PST.
WARRANTY POLICY
If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Care at (800) 403-7449.
What is Oakley's Eyewear Warranty?
Oakley eyewear products are warranted for two years from the date of purchase against manufacturer’s defects in material and workmanship. Warranty is only valid with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase date.
WHAT IS COVERED BY WARRANTY (examples):
- Delamination and/or peeling of sun lens coating
- Bubbles or imperfections in lens coating
- Premature flaking or deterioration of frame coating
- Soldering defects of temple hinges and/or barrels
WHAT IS NOT COVERED BY WARRANTY (examples):
- Normal wear and tear (scratches or pit marks on sun lenses )
- Any damages caused by accident, abuse, neglect, shock, improper use or storage of product
- Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc.)
- Unauthorized modifications or repairs Loss of eyewear
- Installation of non-Oakley lenses
(ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION)
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Features
- High Definition Optics® (HDO®) - All Oakley polarized lenses utilize HDO®, a collection of technologies that include patented innovations for unbeatable optical clarity and performance.
- Axis of Polarization - The orientation of the polarizing filter is critical for performance, so Oakley polarized lenses maintain the uncompromising precision of EN1836 standards.
- Infusion Molding - Oakley's lens material bonds to the polarizing filter at the molecular level to eliminate haze and distortion.
- Lens Colors - You can match your optics to your environment by choosing from a spectrum of optional lens tints.
- Polarized Emission - This measure of polarization efficiency exceeds 99% in Oakley polarized lenses, a performance level unsurpassed in the industry.
- Impact Resistance - Oakley performance eyewear meets all impact resistance standards of the American National Standards Institute.
- Hydrophobic™ - Oakley Hydrophobic technology helps keep vision clear and sharp by preventing water buildup and repelling oils and contaminants.
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