WARRANTY SCOPE AND TERMSJ.W. Speaker Corporation provides a best-in-class warranty against defects in materials, components and workmanship, according to the terms outlined below. This warranty excludes claims resulting from certain conditions, as outlined in the Warranty Exclusions section, listed below. It applies only to the original purchaser and original installation, and it is NOT transferable.
Forward Lighting LED Products“Forward-Lighting” includes DOT- and ECE-compliant LED headlights, driving lights and fog lights. These products are covered by a five (5) year limited warranty, except for the following products:
- Model 9800 Freestanding Headlight: 2 year limited warranty
- Model 8770 Locomotive Headlight: 4 years or 30,000 hours limited warranty
Non-Forward Lighting LED Products
“Non-Forward Lighting” includes LED auxiliary lights, backup lights, clearance and marker lights, emergency and warning lights, interior lights, license plate lights, marine lights, stop and tail lights, turn signal lights and work lights. These products are covered by a lifetime limited warranty, except for the following products:
- Model 60 Portable LED Scene Light: 1 year limited warranty
- Model 255 LED Vehicle Identification Signs: 1 year limited warranty
Bulb-Based & Legacy Products
“Bulb-Based” and “Legacy” products include incandescent, halogen and HID units (e.g. Model 9710 and 9720), OEM products no longer in production; service parts; and products targeted for obsolescence. These products are covered by a one (1) year limited warranty (except for bulbs and sealed beams).
Non-Lighting Products“Non-Lighting” products includes thermal imaging units (Model 9790), electronic components, harnesses, mounting equipment and other accessories. These products are covered by a one (1) year limited warranty.
WARRANTY EXCLUSIONSJ.W. Speaker’s Warranty Policy does NOT allow claims resulting from the following conditions:
- Abuse, neglect and damage
- Modifications and alterations
- Improper installation
- Chemical exposure (e.g. cleaning solutions)
- Voltage transients, spikes and over-voltage
- Naturally occurring phenomena such as condensation & corrosion
Visit
www.jwspeaker.com/warranty-exclusions for more details.
WARRANTY CLAIM PROCESSEnd CustomersEnd customers MUST initiate a warranty claim with the authorized J.W. Speaker dealer where they purchased the product. J.W. Speaker Corporation does not process end customer warranty claims.
DealersIf the claim is valid, the dealer must submit a warranty claim form to their distributor, NOT to J.W. Speaker, and ask them to obtain a Returned Materials Authorization (RMA) number in order to proceed.
DistributorsRequests for warranty items will require a return of your product(s) for inspection prior to credit authorization to your account.
