|
Although we offer free shipping and handling on most orders within the continental U.S., orders under $150 will be charged a $7.95 handling fee. For Alaska, Hawaii, and Canada - please call for rates. We cannot ship to a P.O. Box. Please provide a physical address to ship to. We ship most in stock orders within 1-2 business days from the time of order. This means most of our orders will be received by the customer within 5-7 business days (excluding holidays). Out of stock and special ordered items will be drop shipped from the manufacturer. (Special orders will take additional time to expedite and for customer to receive.) Most products are shipped via FedEx. Products that are too large to ship UPS or FedEx will be shipped by ground truck freight. Customer will be responsible for this freight. Customer will be contacted for verification and authorization. Orders with multiple items may be shipped from multiple locations. This will result in some items being received by customer at different times. Rush Shipments Rush shipments are available at customer expense. We will ship out next day or second day air any product that UPS/FedEx is able to ship in that manner. Damaged Product If your product was damaged during shipping, you must contact the shipper within 48 hours of receiving the product. At that time you must file a damage claim with them. Lost Product If a product is lost during shipping, we will contact the shipper and have it traced. If the shipper deems the packages to be lost, we will send out a replacement of the same item. Please call our toll free customer service number 1-866-820-2119 if you have any questions regarding shipping an order. View the map below to calculate approximate shipping times to your location.  Return Policy A Return Goods Authorization (RGA) number is required. Please read the following information before requesting an RGA number: Vehicle Accessories will accept returns within 30 days of purchase. We will exchange UNUSED resalable original packaged item for another item of equal value. If the new item is of higher value, you will be responsible for the price difference. If the return is due to an error in the part of Vehicle Accessories, we will arrange for Return Shipping by issuing a (1 time) call tag. It will be the customer’s responsibility to ensure that the part is ready for pick up with the RGA# labeled on the package. All returns must have an RGA# on the package or it will be refused at the time of delivery. If the package is not ready for pick up, it will be the customers responsibility for shipping expenses. An RGA number is required for all returns. Please write the RGA number on the outside of the shipping package or on the packing slip, where it is visible. Please do not write on the original manufacturer’s box. Please note that any product returned for reasons other than being defective or damaged may be subject to a 25% restocking fee or $15.00 administrative fee, whichever is greater. If an undamaged order is refused by the customer at the time of delivery, the customer will be responsible for all shipping charges to and from our location. Please return all products in “as-new” condition, in the original packaging with all the original warranty cards and installation instructions. There will be a $35.00 re-boxing fee for products returned in a damaged box. All returned merchandise will be inspected, and if they are not in “as-new” condition, additional charges will apply. Vehicle Accessories will not accept returns on products that were damaged as a result of abuse or improper installation. Vehicle Accessories is not responsible for items not fitting or working correctly if the customer has given incorrect information or ordered incorrect parts. No returns on electrical items, painted or custom ordered items. If you need assistance, please feel free to contact us by phone 1-866-820-2119 during regular business hours M-F 9:00am – 5:00pm EST.Note: RGA numbers are only valid for 10 days. |